• Returns are accepted within 14 days of receiving your order.
• Customers are responsible for return shipping unless the item is faulty or incorrectly sent.
• No restocking fees are applied to returns.
• All items are eligible for return unless specifically listed as non-returnable.

To qualify for a return, your item must:

• Be in its original condition (unworn, unused, and with tags attached).
• Be returned with all original packaging.
• Include proof of purchase (e.g., a receipt or order confirmation).

Non-returnable items include:

• Custom, personalised, or bespoke jewelry, including engraved pieces.
• Earrings and body jewelry, for hygiene reasons.
• Sale or discounted items.

If your item arrives damaged or faulty, please contact us within 48 hours of receiving your order at contact@aereeterna.com. We will arrange for a repair, replacement, or, in exceptional cases, a refund.

Steps for faulty or damaged returns:

1. Provide clear photos of the damage or fault when contacting us.
2. Return the item in its original packaging.

• We use 14k gold-filled components and delicate glass crystals in our jewellery, ensuring each piece is both beautiful and elegant. However, these materials are delicate, and care must be taken to maintain their beauty and longevity.
• We cannot accept responsibility for any damage caused by improper care or neglect. We highly recommend avoiding contact with water, lotions, perfumes, or harsh chemicals, as these can damage both the gold-filled components and the delicate glass crystals.
• Please follow the care instructions included in our website. Items that have been damaged due to mishandling or neglect will not be eligible for return or exchange.

Pre-authorisation Required:
All returns must be pre-authorized. Email us at contact@aereeterna.com with your:

• Order number.
• Reason for the return.
• Evidence of any damage or fault (if applicable).

Packaging & Condition:
Please return the item in its original condition, unworn, and with all packaging included. Items that fail to meet these conditions may be returned to the sender.

Return Postage:

• Customers are responsible for return shipping costs unless the item is faulty or incorrectly sent.
• We recommend using a tracked postal service, as we cannot be held responsible for items lost in transit.

• For custom, personalised, or bespoke orders, refunds or exchanges are not possible once the order is confirmed.
• For eligible returns, we offer store credit for future purchases instead of direct refunds.
• Refunds are processed only for faulty or damaged items after inspection.

Once your return is approved and processed:

• Refunds will be issued to your original payment method within 10 business days.
• Shipping costs are non-refundable.

If you haven’t received your refund within 15 business days, please contact us at contact@aereeterna.com

All returned items undergo a thorough inspection, which may take up to 14 days. Refunds, replacements, or store credits will be issued only after the item passes inspection.

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery for any reason, without justification. To qualify:

• Items must be unworn, unused, with tags attached, and in their original packaging.
• Proof of purchase (receipt or order confirmation) is required.

Alterations: If your piece requires resizing or alteration, a fee may apply, and once modified, the item will no longer be eligible for return or exchange.

Because all our products are hand-made or hand-finished, there are minor deviations in some of our pieces, as every crystals and every piece is unique.